Due to the nature of custom-made and personalized items and custom stationery products, cancellations and returns will not be permitted.

Return Policy, Damaged Items: If you received damaged items from Personalized Pooch, we will send replacements. If the damage was due to improper handling by the shipper, or poor packaging, we require that you hold onto the damaged items and the packaging, as the shipper may want to inspect them before issuing Personalized Pooch an insurance check.